Who are we? - What do we do? (updated October, 2012)

Feltham Associates Limited was formed in early 1991 to meet a growing market demand for the provision of independent and experienced advice and services relating to the procurement and management of healthcare diagnostic service department computer systems. The company has particularly unrivalled specialist marketing and consultancy skills in global aspects of laboratory computerisation

The company is a well established, focused and steadily expanding healthcare consultancy offering:

Independent and professional advice based on almost 30 years direct healthcare IT experience In-depth understanding of the needs of the healthcare pathology and radiology markets Practical assistance derived from detailed knowledge and experience Online outline advice and general experiences Development of information strategies and solutions Proven track record Independent of commercial suppliers and vendors Web design services

Our primary areas of expertise

IM&T Consultancy

Internet Services

Vendor Support

Training

IM&T and Informatics Consultancy

We deliver the knowledge and expertise regarding information needs, laboratory and radiology computer systems applications and the supporting infrastructure. Our consultants have specialist expertise in all aspects of diagnostic service departmental information systems and their role in both primary care and the acute sector of the UK health service. Our management services include:

Business Planning and Monitoring Service & Research Reviews Business Case/PFI Needs Analysis Data Quality Reviews Benefits Realisation Cash Releasing Efficiency Studies

A major part of our business is helping Trusts plan the strategic information and computer needs of their pathology laboratory (i.e. biochemistry, haematology, blood transfusion, microbiology, virology, serology, immunology, histopathology and cytology incl. cervical smears) and radiology services. Our experience in this key healthcare business enables our staff to provide valuable, cost effective advice and project management.

• Support to the full procurement process (see our on-line advice article)
• Strategic analysis to increase likelihood of successful benefits realisation
• Investment and benefits appraisal - impact analysis
• Detailed planning of the timescales and resource budgeting for all stages in the project
• Project management methodologies (PRINCE2)
• Private Finance Initiative (PFI) option appraisal and business case preparation (Outline and Full)
• Feasibility studies - defining, identifying actions and planning the project to meet IM&T and EC guidelines
• Defining realistic and practical requirements - experience, interviewing techniqies, laboratory staff, IM&T staff, etc.
• Market appraisal and matching of potential suppliers and their solutions - strategic, technical and financial viability
• Preparation of a detailed procurement documentation, e.g. Output Based Specification (OBS) to ensure high quality, clear and comparable supplier proposals
• POISE2 and STEP procurement procedures, OJEU advertisements
• Evaluation process - short-listing, objective evaluation models, return on investment (RoI), supplier selection criteria
• Setting up presentations and site demonstrations with potential suppliers
• Formal interviewing of potential suppliers against relevant selection criteria
• Draft Contract specification and negotiation; advice on tendering and selection processes
• Award of tender and post-award considerations - debriefing, project implementation management
• Monitoring of installed systems against contracted conditions of supply including post implementation review

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Areas of Expertise

Internet Business Services

Our Internet Services
Growth in Internet business services has been phenomenal and in line with the massive growth in the number of people and businesses using this world-wide network. The full advantages of e-commerce have not yet been fully realised by the Health Services in the UK because of security and confidentiality issues.  Our services include:

Web Design Services
Making an impact on the web is not easy. We are pleased to design sites for anyone. We need to get to know your business or you personally so before starting work we consult you to determine:

• The aims and objectives and what you hope to gain from a web site.
• Any current house style or corporate image on which the overall design might be based.
• The scale and scope of the site.
• The broad content comprising text, graphics (including photographs) available for scanning, graphics to be generated, tables or structured data, special enquiry forms, and any special effects.
• Agreement on whether you will provide the text, whether it is to be generated jointly, or entirely written by us following consultation.

Once these factors are determined and agreed, a written quotation is provided together with a proposed schedule. This schedule includes dates for showing initial design work (plus possibly later stages) to ensure that all parties approve the general appearance.

Once completed and agreed, the web pages are uploaded to a host service provider site arranged by Feltham Associates or provided by the client. Relevant details are submitted to five of the popular search services to ensure that the new site is readily found by those searching for the services or products it publicises.

Once the web pages have been published, it is essential that the information they contain does not remain static or become stale. Web pages need to be routinely audited, the contents checked and where necessary updated with new information, new graphics and, possibly, additional pages. Your site can be updated on a regular basis with Feltham Associates contributing as mutually agreed.

These web design services are charged on a "banded" basis using three levels:

• Level 1 - Basic web design service for a maximum of 500 words of descriptive text and limited graphics, using existing web page templates and no more than 1Mb in total
• Level 2 - Professional web design service for descriptive text up to 1,000 words, up to 5 graphics, lists of products/services, upto 3 linked pages and no more than 2Mb in total
• Level 3 - Corporate web design service incorporating descriptive text, pictures, animations, lists, forms, linked pages and over 2Mb in total

Please do visit some of our customer sites to see the different styles, content etc.  Our Graphics Designers are only limited by your imagination. Technology is not the limitation.

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Areas of Expertise

Vendor Support

Helping suppliers of diagnostic information systems to the NHS maximise the impact of their products and services in this increasingly competitive market.

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Areas of Expertise

Training

Definition of the needs of all laboratory staff from the operational level through to senior management. Training in general management, information use, systems and business planning.

Training needs assessment Management training Customised training course design and delivery for all pathology or radiology professions and grades Course preparation and presentation Help and advice in the effective use of laboratory information management Support and training for specialist and off-the shelf software use Leading training seminars and workshops

How can you contact Feltham Associates?
Carlton House, Kibworth Hall Park, Kibworth Harcourt, Leicestershire, UK LE8 0PE
Tel : +44 116 279 3232 - Fax : +44 116 279 2473 - Mobile: 07771 967323
email : Webmaster

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